“Exchange/Return should be initiated within 7 days of receiving the products. The product is only eligible for exchange/return if it’s damaged, different from the pictures, or the wrong size was received.
In this case, you need to email us at care@urnam.com with the issue and share a picture of the damaged product. We will get back to you within 24 hours.
Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.
We do not accept exchanges and returns on discounted sale products.
Refunds are only allowed if you received a damaged or wrong/different product.”